Fidalgo Animal Medical BLOG

Congratulations to March 2023
Employee of the Month
Cayleen Valentino

Before working at Fidalgo Animal, what was the most unusual or interesting job you’ve ever had?
My first job was working at a petting zoo. I got to help raise baby emus and prairie dogs. I also had the opportunity to play with baby hyenas and take care of camels through the same zoo.
If you could switch your job with anyone else at Fidalgo Animal whose job would you want?
If I could switch and have their same knowledge and skills? I’d say the technicians because they are amazing.
Tell us three things most people don’t know about you…
I love cooking for people and trying out new recipes. I can finish a book faster than most people (or maybe I just read too much). My maiden name, Billingsley, has a historical house in England, along with specific China patterns.
What is an ability you wish you had?
I wish I could talk to animals, like Dr. Dolittle. It would make life more interesting and my job much easier.
What do you like most about your job?
I love building relationships with clients and their pets.
What would you most like to tell yourself at age 13?
Don’t worry, you will have your own pet someday, and by default, he won’t be attached to anyone that’s not you.
What tv show/movie are you ashamed to admit you love?
Twilight. I love the books and movies. I am even more ashamed to say that there are parts of it that are genuinely good.
What is the weirdest thing you’ve ever eaten?
Fried chicken hearts, they were surprisingly delicious.
​

February 2023
Employee of the Month
Sienna Fenn

What are three career lessons you’ve learned thus far working at Fidalgo Animal?
Thinking outside the box; Empathy; Communication
What would people never guess you do in your role?
Assist in the care of an eagle holding a knife!
What do you always want to try and never did?
Paragliding
What is the first thing you would buy if you won the lottery?
A farm
If you could witness any historical event, what would you want to see?
Woodstock
What one food do you wish had zero calories?
Cheesecake
What would you do (for a career) if you weren’t doing this?
Chef
What celebrity do people think you look like?
Tatum O’Neal

Meet December 
Employee of the Month
Kat Bierman

What drew you to Fidalgo Animal originally? And how has Fidalgo Animal changed since?
 I had heard good things through the vetmed grapevine about FAMC for a while and was looking for better clinic to work at.
It has changed a lot, and yet, not so much. It has always been a great place to work that practices excellent medicine. OMG does anyone remember those old dark wood shingles in the lobby?
If given a chance, who would you like to be for a day?
 Because it’s only for 1 day, just 24 hours, I would want to be someone super over-the-top and extravagant, like Beyoncé or a Kardashian. 
What is an ability you wish you had?
 To know exactly what my anesthetic patient needs. OR to be able to eat whatever I want, whenever I want without feeling sick or gaining weight.
What is your biggest pet peeve?
 I don’t really have pet peeves, but if pressed I would say crooked prescription labels.
Do you recall any embarrassing moment at work?
 YES! One time, and perfectly at the WRONG TIME, Dr. Ian walked in on me in the bathroom.
If you had to eat one meal every day for the rest of your life, what would it be?
 Tacos
What are your three most overused words/phrases?
 Uh/Um, “That’s what she said”, “I totally get it”
What would you most like to tell yourself at age 13?
 That the things about ourself that made things hard then, will become part of our superpowers as an adult. And the boy you’ve had a crush on is now your home loan mortgage officer. 

Congratulations November
Employee of the Month
​Melissa Knutzen, DVM

​What do you like most about Fidalgo Animal?
The amazing group of people I work with and the kind, thoughtful pet-loving clients.
If you could switch your job with anyone else within Fidalgo Animal whose job would you want?
No one, I love my job… though I like answering phones so maybe a day of reception here and there!
What was your favorite book, toy, or outfit as a child?
Favorite toy: My doctor kit!  Favorite outfit: I loved my koala t-shirt!
Any random facts you could share with us?
I like spiders!
What is the most important thing you have learned in the last five years?
Acupuncture!
When was the last time you laughed so hard you cried?
I’m not sure…
If you were to write a book about yourself, what would you name it?
I have no idea!
What are your hopes for our industry?
I want to see more people wanting to be in the field and staying in the field so we can care for more pets. Veterinarians, technicians, assistants, and receptionists are burning out at alarming rates. I hope the industry can adjust to help people stay in the field longer.

Meet October 2022's
Employee of the Month
​Katie Demme

​How do you balance your career at Fidalgo Animal and family?
I just do it; I make sure to stay organized, so I never miss a thing.
If you could change one thing about working here, what would it be?
I would love for the clinic to be closed Saturdays, or I would want to change that we can’t help everyone’s pets.
What children’s character can you relate with most? And why?
Cinderella, as a mom there is always just a lot to do.
What is the first thing you would buy if you won the lottery?
I would pay off all my debt, but if I had to buy something it would be a house for me and one for my parents.
Tell us three things most people don’t know about you…
I have a massive scar on my leg from a dog bite. I used to live in Kentucky. I have naturally red hair.
What celebrity do people think you look like?
Anna, from Frozen.
What is the weirdest job you’ve ever had?
I picked berries for Sakuma Farms
What did you want to be when growing up?
I wanted to be a teacher and a veterinarian.

September 2022
​Employee of the Month
Misty Daniels

What is your favorite part about working for Fidalgo Animal?
My favorite part about working here is the atmosphere, everyone gets along so well.
If you could pick one theme for Fidalgo Animal to turn into a book about the company, what would it be?
Dogs and cats with their tongues hanging out.
What would you most like to tell yourself at age 13?
Be true to yourself and don’t let others sway your career choice. Work with animals.
What would people never guess you do in your role?
Draw blood, I can’t watch when it happens on people.
What one food do you wish had zero calories?
Pizza!
What do you like most about your job?
The variety of things that we do, each day is different.
What is on your bucket list?
Work with animals at the zoo.

Better late than never, August 2022
​Employee of the Month
Shannon Jordan, DVM

What drew you to Fidalgo Animal originally? And how has it changed since you started working here?
I was drawn to Fidalgo Animal because of Anacortes and its proximity to the water. As I’ve been here my love of the natural beauty of this wonderful area has grown.
What is your favorite part about working for Fidalgo Animal?
I enjoy the amazing teamwork and being able to collaborate with a qualified team of workers.
Describe what you were like at age 10.
At age 10 I was dorky, shy, and introverted – no different than 43!
If given a chance, who would you like to be for a day and why?
Alison Krauss – I would love to be able to carry a tune (AKA sing) and play the fiddle.
Tell us three things most people don’t know about you…

1. I don’t like horror/scary movies; 2. I love Hot Yoga; 3. I love spicy food

What do you like to do in your spare time?
Anything outdoors, hike, garden, paddleboard, camp, ski, snowshoe, sledding, etc…
What would you do (for a career) if you weren’t doing this?
Research scientist in the wine or food industry
What is your biggest pet peeve?
Odd numbers

Meet July's Employee of the Month
​Teresa Goldstein

What is your role at Fidalgo Animal?
Over the past few years I have been a receptionist at the clinic, but I started in 1996 with the previous owners as a veterinary assistant and did that for a number of years until they needed me at the front desk. Now I also spend one day a week working as an assistant in the back.
What do you find the most challenging at Fidalgo Animal?
Recently the most challenging part of my job is trying to get pets in for appointments. Our schedule has been full ever since Covid started two years ago, and it hasn’t slowed down. We do the best we can, but clients aren’t used to having to book out 6-8 weeks, so it is difficult to have to schedule out so far.
What places have you lived in?
My husband, Chris, spent 21 years in the Navy and the first 10 years we were married we lived in California, Tennessee, and Bermuda. My father was also in the military, and I moved around a lot with him and my mother, living in Arizona, Texas, North Carolina, and South Carolina.
Tell us a little bit about your family.
Chris and I met in California and got married right before he left for boot camp. We have three beautiful daughters, Cassie, Debbie, and Taylor and their three wonderful husbands, Dan, Billy, and Noah. They have given us 8 grandchildren ranging in age from 16 to 16 months, Isabel, Madison, Gabe, Alexis, Lorelei, Hadley, Niko, and Brecklyn. We also have 3 kitties, Casanova, Skookum and Wonky.
Best vacation you’ve been to?
We took a trip to Scotland and Ireland last fall, and it was amazing! We enjoyed walking down cobblestone streets, visiting castles and whiskey tasting.
What tv show/movie are you ashamed to admit you love?
Totally has to be What Not to Wear!
What is the greatest challenge you have had to overcome in your life thus far?
A little over 6 years ago my husband and I were in a motorcycle accident, and I was injured enough to need to be in a wheelchair for a few months. It was difficult to do a lot of things for myself like I am used to. I had to accept help from others, which is a huge challenge as I don’t want to put anyone else out, but I needed to rely on family and friends to help with meals and cleaning my house. I am very thankful for everyone that helped out and helped me to learn the lesson that it is okay to ask for and accept help from those around you!
​

Congratulations June 2022
Employee of the Month
​Emilia Lam

Before working at Fidalgo Animal what was the most unusual or interesting job you’ve ever had?
Working in large animal/equine medicine.

If you could switch your job with anyone else within Fidalgo Animal, whose job would you want?
Becky, so I could wear her Dolly Parton scrub cap.
 
If you were stuck on an island what three things would you bring?
Lots of snacks, a motorboat and a sketch pad
 
What are your three most overused words/phrases?
“That’s ideal”; “Oof”; “Hi friend”
 
What do you like most about your job?
Working with the senior pets.

Which cartoon character would you most like to switch lives with?
 SpongeBob, so I could be “Employee of the Month” every month!

Any random facts about you that you'd like to share?
I like to mountain bike in my free time, my dog Lucy likes to tag along and chase after my bike.

May 2022 Employee of the Month
​Becky Shofner

Tell us a little bit about yourself
 My name is Becky. I’m an LVT, going on my ninth year here at FAMC.
 
​What is your favorite part of FAMC
 The Christmas parties are always popping!
But honestly, I like it all. The environment, co-workers, clients, pets.
 
If Hollywood made a movie about your life, who would you like to see cast as you?
 Estelle Getty
 
What would people never guess about your role
 LVT’s are anesthetists, x-ray technicians, dental hygienist, and phlebotomist all wrapped up in one.
 
What is your favorite thing to do in Anacortes
 Spending time outdoors and breakfast at Dad’s Diner.
 
If you could do another job for just one day, what would it be?
Semi-Truck Driver. This was my first career pick as a child that my mother slowly talked me out of.  I would love to maybe give a shot one day.
 
Tell us three thing people don’t know about you…
 Binge watching true crime is my favorite.
I grew up with horses and barrel raced competitively.
I almost always lose my left sock while sleeping. 

Meet our Employee of the Month
for April 2022-Annie Frosolone

​Tell us a little about yourself.
My name is Annie and I’m a new graduate from the WSU College of Veterinary Medicine.  Go Cougs!  I have grown up loving animals and have done a little bit with a lot of species, from alpacas to snakes and everything in between!
Before working at Fidalgo Animal Medical Center, what was the most unusual or interesting job you’ve ever had?
I think the most interesting job I’ve held was working as a groom for a few strings of polo players over my summers.  I trained young horses, exercised playing ones, halter broke babies, and got to play way too much polo (the horse kind, not the water kind).  Long hours, but lots of fun!
What do you like most about FAMC?
My favorite thing about FAMC is the culture.  Everyone here has a work-hard, attention to detail mentality, but we still manage to enjoy our job every day and have fun doing it.  It’s much easier to tackle difficult cases and long days if you have a team behind you who finds it as exciting as you do.
Any random facts you could share with us?
When I was a freshman in high school, I somehow convinced my family to help me start an alpaca breeding farm.  We bred and showed alpacas for 4 years before I went to college!  They are very weird, funny creatures for sure.  I’ve also had the opportunity to breeze racehorses while working with a research project at WSU — that was fun! 
If you could do another job for just one day, what would it be?
If I could do another job for a day, I would probably be a jockey.  It’s a crazy adrenaline rush!
If you were an animal, what would you be?
If I were an animal I’d probably be a cat.  They seem to have the most fun with all of their weird, bizarre behaviors and sun naps.
What kinds of hobbies and interests do you have outside of work?
Outside of work, I have a thoroughbred mare I train with for 3-day eventing.  We do dressage, jump, and have fun riding all over the Whidbey/Anacortes area — Rocky Point beach is our favorite place!  I also enjoy hiking with my fiancé, trying new beers at the many local microbrew taprooms, and trying new recipes when I have time to cook!
Where do you see yourself in 5 years?
In 5 years I see myself right here — I grew up in the PNW, and with all the places I’ve visited this is really the most spectacular.  Mountains, ocean, islands, and forests are all I could ever imagine, along with a small-town sort of feel with the local communities. Maybe I could see myself with another horse and some more time to event!

November 24th

With thanksgiving in two days, we know it's difficult keeping the table food for just humans! However, there are a few reasons to stick to dishing out a little extra kibble instead of a big turkey leg with your pet's safety in mind.

Thanksgiving food dangers for dogs and cats
It can be tempting for you and your guests to sneak the family pet a taste of the
delicious meal, but common Thanksgiving dishes are full of ingredients that are toxic to
dogs and cats or can cause digestive upset.
Keep your pet away from these dangerous festive foods:
• Turkey. Avoid giving your pet turkey meat, especially fatty dark meat and skin
(a small amount of unseasoned white meat is okay), and never give them any
leftover bones. Not only are bones a choking hazard, but they can splinter
inside your pet’s digestive tract and cause a trip to the emergency vet.
• Garlic, onion, leeks, and chives. These seasonings are common in many
Thanksgiving dishes and are toxic to dogs and cats – they can cause
destruction of their red blood cells. Avoid giving your pet a bite of anything
cooked with these ingredients, like green beans, potatoes, stuffing, or gravy.
• Unbaked dough containing yeast. Unbaked yeast dough can cause a stomach
blockage if eaten because the yeast in the dough makes it rise and expand.
Plus, the natural fermentation of the yeast in your cat or dog’s stomach can
cause alcohol poisoning. If you plan on baking some delicious dinner rolls for
Thanksgiving, make sure to proof your dough somewhere that your pet can’t
get to it, such as in a turned-off oven or microwave, not right on the counter
where it’s often in your pet’s easy reach.
• Desserts. Desserts like pies, fruitcakes, or cookies should be kept out of your
pet’s reach as well. Many people know that chocolate is toxic for dogs and
cats, but so are raisins, currants, and the popular sugar-substitute xylitol.
Xylitol, even in small amounts, is toxic to dogs, so keep that slice of keto-
friendly/diabetic-friendly/sugar-free pie to yourself.

Not only do you not want to give your pets any toxic foods, but you want to make sure
they don’t decide to dive into the trash in search of yummy scraps. Ask family and
guests to not feed the dog and make sure your trash can is secure.

Feed them pet-friendly food options instead
While the list of foods to avoid might seem overwhelming, there are a few great
options for some pet-friendly Thanksgiving treats. Raw fruits and vegetables like baby
carrots, green beans, apples, chunks of sweet potato, or pumpkin puree (not the
sweetened, spiced pie filling) are great options.

Secure your home
With family and friends coming and going over Thanksgiving weekend, make sure that
your cat or dog doesn’t find their way out that open front door and get lost. Setting up
gates can help keep your dog away from the front door when guests come and go (as
well as prevent the chaos of a jumping or barking dog at the door) or keep them on
leash to prevent any door dashing. Keep your cat in a separate room with the door
closed so they don’t escape into the great outdoors.

Keep your pets away from guest’s bags
Along with house guests comes everything they carry with them, and handbags,
backpacks or suitcases can be possible hazards for your pets if they stick their noses
where they don’t belong. Things like sugar-free Xylitol gum, candy bars, and human
medication can really put a damper on your holiday plans if ingested by your pet. Have
guests hang their bags on hooks rather than leaving them on the floor and keep the
guest room door closed to protect your pets.


We wish you and your pets have a safe and happy Thanksgiving!

Find more great tips like these at zoetispetcare.com

July 7th

We are changing our hours for the summer!🌻

Effective this Sunday, July 12th FAMC will now be open 7:30 am to 5:30 pm, 7 days a week. We are excited to have more availability for our clients. We hope this will reduce your wait time for both appointments and procedures.

We don’t know at this point if this is a permanent change. One of our core values has always been to provide for the needs of our community, and we are committed to staying flexible to best serve you and your pet.

​As most of you are aware, as of July 7th face coverings are required while on our premises. We appreciate the consideration the vast majority of you have already shown by wearing masks. We are happy to provide a disposable mask for you if needed, just let us know when you call in.
​
As always, we are grateful for your support and kind words, 
Your friends at Fidalgo Animal Medical Center

June 24th

Hello and happy June! Congratulations to all our AHS 2020 graduates. It's great to see your faces along Commercial Ave.

We are now in phase 2 in Skagit County. Our plan at FAMC is to continue on as we have been for now. We are hoping in the upcoming weeks to possibly allow some owner-present, socially- distanced appointments. Given the challenges of 6 ft distancing inside our clinic, client access to the building will remain limited for now but we hope to open up as the situation evolves. We appreciate everyone's patience and understanding as we create new protocols that will allow us to continue to serve you well, while keeping risk to a minimum. The health of our staff and our clients is our top priority as we move forward.
​
We are excited to be launching two new applications to give you more options to connect with us:

1. Texting: During business hours you will be able to engage staff in text conversations. This is great for quick questions, medication refills and you can even send us pictures! Text us at (360) 328-7421.
​
As part of texting there is also a clinic app you can get on your phone or tablet. Through this app you can call, text, make an appointment and request refills of your pet's medications. Download the app and then text us to ask for your own specific code that will link the app to your account (no new passwords to remember!):
          Apple: https://apps.apple.com/us/app/pet-health-network/id1484080835
          Android: https://play.google.com/store/apps/details?id=com.idexx.communicator.mobile


As always, we are deeply grateful for your continued support, and for allowing your pets to be the best part of our day.

May 1st

Happy May Day to everyone! We are still doing well at the clinic.  We just wanted to share with you the newest little change.

​We realize it must be very strange to hand your pet off to someone whom you do not know and can not even see through their masks. 

Now when we come out to your car we will be wearing photo IDs. This way you can see what our smiling faces look like under our masks. 

April 27th

First, we would like to express our gratitude to you for your understanding and support over the last month. It’s been both challenging and rewarding, and our learning curve has been steep as we’ve navigated new territory.

At this point, our curbside protocol is working well, and we’ve instituted a number of changes to make the process as streamlined as possible. We know it’s an inconvenience, however, and we are thankful for your patience and flexibility. We are truly working as quickly and efficiently as we possibly can, given our reduced staffing numbers. It’s times like this when we are extra grateful that we love our job!

We look forward to a time when we can welcome you back into the clinic. We miss face to face interaction with all of you (it’s so quiet in here!), but we must confess to having a lot of fun with your pets. They are absolutely the best part of our day. It’s been interesting to watch their reactions as they visit us on their own. Most seem genuinely at ease, and happy to see us. Some are a little shy, but quickly learn that we have a pretty extensive treat selection.

We will continue to closely monitor any COVID-19 developments as they pertain to our companion animals, and share any relevant information with you. We have fielded questions lately regarding isolated cases of tigers and cats testing positive for the virus.

Although the research is still in the very early stages, there is no evidence so far that we can catch the coronavirus from our pets. Our pets are a great source of comfort to us during this pandemic, and we don’t need to be apprehensive of them. The research suggests, however, that they can catch it from us. This emerging information doesn’t change the hygiene and distancing recommendations with which we are all familiar. If we’re sick, we should distance from our pets as well other people.

Again, thank you for your support during this challenging time. Please don’t hesitate to reach out to us with any questions or concerns.

​Stay Well,
Your Friends at Fidalgo Animal Medical Center

April 9th

We are feeling like we are hitting our stride in our “new normal”. Both teams have now worked their weeks.  Between texts, emails and calls we have shared what we have learned with each other, including little tips and tricks  (like bring lots of snacks).

​We have some great new tools that not only are helping us be more efficient during these complicated times, but will continue to help us when things go back to normal.           
               -New phone system. Starting this week, when you call our office an automated system will answer. You now have the ability to leave a message for medication refills, food requests, or to schedule an appointment. But of course, talking directly to a staff member is only one button away at all times.
                -New credit card system. We are getting an additional credit card terminal that we will be able to use throughout the clinic. This new, safe and secure system will enable us to process payments no matter where we are in the clinic helping you get on your way more swiftly.

Thank you so much to everyone for your patience as we learn these new systems. 

April 4th

​I haven't run the numbers, but I suspect that the amount of emergency cases we've seen has increased since the beginning of the governor's stay at home directive. This is probably due to several factors rather than one specific culprit. Someone in the grocery store mentioned to me that she has been making a lot of simple mistakes lately and she attributed this directly to her anxiety about cononavirus. I don't think she is unique. Likely, all of us are a bit mentally hampered by COVID-19 emotions. With that in mind, we are providing a link to an article which gives a good, concise review of some common household hazards associated with veterinary emergency visits. This will probably be a reminder course for most of you, but it never hurts to review your pet's environment for any overlooked dangers.
​https://www.preventivevet.com/dogs/how-to-prevent-common-pet-emergencies-during-quarantine

April 1st

As COVID-19 continues to directly or indirectly affect everyone in ever changing and evolving ways, we hope to provide practical and useful information to help keep you and your pets safe and happy.  Given the rapid daily influx of information regarding the virus, mistaking now for always has never been so glaringly inappropriate.  With that in mind, here are some answers to frequently asked question.  This information is based on our best understanding as of 4/1/20.   

1)  Can dogs and cats become infected with the coronavirus  that causes COVID-19?  
The general consensus is no.  Many species are affected by corona viruses, but not the virus that is causing disease in humans.  Infectious disease experts and multiple international and domestic human health organizations (CDC, OIE, WHO) agree there is no evidence at this point to indicate that pets can spread COVID-19 to other animals, including people.  Likewise, there is no cross protection between corona viruses in dogs, cats, horses... and the novel corona virus.  Clients have asked about using canine or feline vaccines on themselves.  This offers no protection and can be extremely dangerous, but it's a good question. 

2)  What about the dog in Hong Kong and the cat in Belgium?
The Hong Kong case appears to illustrate that presence of virus does not mean infection, and that is a critical difference.  All follow-up tests to check for infection were negative, the patient was never sick and viral presence was transient.
The Belgium feline case is slightly different.  This patient showed symptoms one week after its owner got sick with COVID-19, and the virus was found in its feces.  Some things about this case are still not certain.  We don't know if the cat was sick from COVID-19 or if it was from something else and it's unclear what test was used to detect the virus.  Having said that, it's legitimate to consider that human to pet transmission is possible but likely represents an extremely limited pathway for the virus.  As we currently understand, no cases exist where a human has contracted the virus from a pet.  
Our takeaway from both of these cases is that if you're sick, minimize your contact with pets.  If you have COVID-19, the CDC is recommending limited exposure to your pets as the virus could live on fur, collars, leashes, etc. for a short time and transfer to other people, though it tends to survive best on smooth, hard surfaces such as counter tops and doorknobs.  

3)  What can I do to decontaminate my dog or cat, if I test positive for COVID-19?
The same principles of mechanical removal of the virus (think hand washing for us humans) can be applied here.  A thorough bath, using a basic shampoo or dish soap, should be sufficient.  Wash collars, leashes, bedding, etc., in hot soapy water.  Dr. Deb Zoran, veterinary professor at Texas A&M University, goes into detail in this article: 

PET TALK: Bathing our furry friends can reduce COVID-19 transmission
https://m.chron.com/neighborhood/memorial/events/article/PET-TALK-Bathing-our-furry-friends-can-reduce-15159333.php?utm_campaign=CMS%20Sharing%20Tools%20(Mobile)&utm_source=share-by-email&utm_medium=email

Stay tuned in the upcoming days for tips on how to exercise your pet during self-isolation, how to prevent common pet emergencies, and more!

Stay well, 
Your friends at Fidalgo Animal Medical Center

March 28th

​​We have almost finished our first week with the new safety protocols in place. We have learned a lot. Most importantly, we have learned that we have the best clients ever (honestly, we already knew this). Thank you all so much for your understanding and patience during this stressful time.

At this time, we are keeping our lobby area closed to clients. Every time you come to our office, please call us from your car and we will come out to you.

If your pet is going to be spending the day with us, for either surgery, dental cleaning, or working in, please visit our website www.fidalgovets.com and fill out the appropriate authorization sheet. This will help us take care of you and your pet swiftly and safely.

Don’t forget about our online pharmacy for all your pet’s medication and food: https://fidalgoanimalmedicalcenter.securevetsource.com/index.pml
​
We hope all of you are doing well and staying healthy. We will continue to be here to support your pet and your family. 

March 21st 2020

As the COVID 19 situation in our area changes, so will our protocols at the clinic. We are committed to continuing to provide excellent and safe veterinary care throughout these unusual times. Please be assured that, as an essential service, we have no intention of closing our doors. Thank you for your understanding and patience as we continue to work hard to serve our community.

In order to keep our clinic running as efficiently as possible while observing social distancing requirements, we are implementing the following protocols:

Appointments:
• When you arrive at our clinic, please stay in your car. Call our office at
(360)293-2186 and we will come out to assist you.
• Our goal is to have you wait safely in your car while your pet is assessed inside the building.
• The doctor or nurse will be in contact with you via phone.
• Payment will also be processed over the phone by our receptionists.

Scheduling:
• Our regular doctor and support staff schedule has changed. In order to ensure that there is always skilled staff available for you, we have been split into 2 teams. These teams will work alternating weeks and will not have physical contact with each other.
• If you have a previously scheduled appointment with a preferred doctor, it may now be with a different doctor. You are welcome to reschedule appointments to meet your need for a specific doctor.
• Rest assured that the two teams will be telecommunicating with each other, and that your pet’s care will not be interrupted by these scheduling changes.

If you need prescription or food refills, please call before stopping by. Please try to give us as much advance notice as possible. Our online pharmacy will deliver to your door -if you are not already signed up for this, please call us and we will set up an account for you.

March 18th 2020

Our top priority at Fidalgo Animal Medical Center has always been to provide safe, compassionate, and skilled veterinary care to all of our patients. We are working hard to ensure that our veterinary practice continues to be a safe and sanitary place for both human clients and our veterinary patients.  We are committed to keeping our facility open and available for your pet's needs.

We wanted to update everyone about some changes that will help us continue to provide care for your pet.

If you are not feeling well or you have possibly been exposed to COVID-19, please call the office and reschedule your appointment. There are no cancellation/rescheduling fees.  If your pet has an urgent concern, we encourage you to have someone else transport them to the clinic. 
We are encouraging clients to drop their pet off with us in order to limit the amount of person to person contact. We are also happy to collect your pet from your car; just call the clinic when you arrive, and we will come out to your car.

We have increased our already extensive clinic cleaning procedures. This is mainly focused around sanitization of objects such as door handles and other frequently touched surfaces, pens, combined with regular deep cleaning.

While there is no evidence at present that dogs and cats can be become sick from this virus, we have instituted protocols within the clinic to limit transmission from pets to people.

To ensure that our patients get the medications, prescription foods and other products they need right now, we want to remind you that we have a trusted online pharmacy partner who can deliver your pet's supplies to your door. Shipping is free on many orders, and there's also an AutoShip option that will send your pet's regular meds and foods to you on schedule. There's a link on our website homepage or you can just follow this one: https://fidalgoanimalmedicalcenter.securevetsource.com/index.pml

If you have any questions about how to set up an account, please call us and we will be happy to walk you through it.

During this time, we will need to forgo the handshakes and hugs we enjoy so much. We do hope to get a raincheck for next time.

Please contact our office if you have additional questions 360-293-2186
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Stay well,
Your friends at Fidalgo Animal Medical Center
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